Return Policy

When you purchase items from, you are entitled to return your purchase during a period of 14 calendar days, calculated from the day following the day on which you received the Product in your capacity as a customer. The following products are not refundable or exchangeable:

  • gift cards
  • articles which have been customised or manufactured according to your specific requirements

 A product which you wish to return must satisfy the following conditions:

  • It must be in new condition.
  • It must be include the Joseffa brand label.
  • It must be unworn, unwashed and undamaged.
  • It must be packaged in a sufficiently sturdy box (we recommend neutral, not showing a logo), so that we receive the product in an undamaged condition.

Joseffa reserves the right to reject the return of products which are not returned in accordance with our Return Policy Procedure and we may request that you pay for the shipping of such goods back to you.


1.  Within 14 calendar days, copy the “Order Cancellation Form” that can be found on the Site under “Return Policy”, complete it and send it to Joseffa in one of the following ways:

  • by email to
  • by pasting it into the Contact Form that can be found under "Find Us!"
  • by postal mail to Joseffa, Rue de la Fontaine 3, 1495 Sart-Dames-Avelines, Belgium


2.  Within 14 days of completing the Order Cancellation Form, you must return your order accompanied by the original sales invoice (of which you must retain one copy) and the fully completed returns document. Please use the below address and a tracked shipment method:


Rue de la Fontaine 3

1495 Sart-Dames-Avelines


Please note:

    • Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the Order Cancellation Form.
    • No returns can be accepted at the Joseffa workshop.
    • Returns outside the above timeframes may be accepted at the discretion of Joseffa. 

3. If your returned package reaches us within 14 days, in accordance with the conditions above, we will arrange for a refund within 30 calendar days. The refund will be made by the same means that the payment was made.

We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty. Return postage costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it. 

In all other cases return postage costs will NOT be refunded. 

Please note: you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel as described below. In the case of returns, you will only be refunded the value of the goods ordered.

For further information about the returns policy, please consult our General Terms and Conditions. If you still have a question about your return, do not hesitate to use our Contact Form.


Order Cancellation Form

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Product Description:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):



Signature of consumer(s) (only if this form is notified on paper):