When you purchase items from www.joseffa.com,
you are entitled to return your purchase during a period of 14 calendar days,
calculated from the day following the day on which you received the Product in
your capacity as a customer. The following products are not refundable or
articles which have been customised or manufactured according
to your specific requirements
A product which you wish to return must satisfy
the following conditions:
It must be in new
It must be include the Joseffa
It must be unworn,
unwashed and undamaged.
It must be packaged in a
sufficiently sturdy box (we recommend neutral, not showing a logo), so that we
receive the product in an undamaged condition.
Joseffa reserves the right to reject the
return of products which are not returned in accordance with our Return Policy
Procedure and we may request that you pay for the shipping of such goods back
STEP BY STEP
1. Within 14 calendar days,
copy the “Order Cancellation Form” that can be found on the Site under “Return
Policy”, complete it and send it to Joseffa in one of the following ways:
by email to firstname.lastname@example.org
by pasting it into the Contact Form that
can be found under "Find Us!"
by postal mail to Joseffa, Rue de la
Fontaine 3, 1495 Sart-Dames-Avelines, Belgium
2. Within 14 days of
completing the Order Cancellation Form, you must return your order accompanied
by the original sales invoice (of which you must retain one copy) and the fully
completed returns document. Please use the below
address and a tracked shipment method:
Rue de la Fontaine 3
Any returns for which
the sender cannot be identified will be refused, so make sure you always
enclose the Order Cancellation Form.
No returns can be
accepted at the Joseffa workshop.
Returns outside the
above timeframes may be accepted at the discretion of Joseffa.
3. If your returned package reaches us
within 14 days, in accordance with the conditions above, we will arrange
for a refund within 30 calendar days. The refund will be made by the same means
that the payment was made.
We will only pay the return costs and subsequent re-delivery costs (if
applicable) if the return is a result of our error or the goods are
faulty. Return postage costs will only be refunded if you received a
product which was not the product you ordered or if the product was damaged
when you received it.
In all other cases return postage costs will NOT be refunded.
Please note: you will only be reimbursed the original delivery charge
where you exercise your statutory right to cancel as described below. In the
case of returns, you will only be refunded the value of the goods ordered.